Thank you for your order! Please allow 2-4 business days (Monday-Friday) for processing at our distribution centre before your order is shipped. NOTE – public holidays we are closed. Shipping times begin when the package leaves our building.
Once we have packed up your order and it has shipped from our warehouse, we will send you a confirmation email with a link and tracking number that you can follow.
We do not ship items that are back ordered. If a product becomes out of stock after you have placed your order, the product will not ship and you will not be charged. The product will not ship to you once it is back in stock.
We do not ship outside of Canada at this time. We are actively working on international shipping and hopefully we can reach to our customers around the globe very soon.
Yes, but we cannot guarantee delivery times to P.O. Boxes or rural postal codes—selecting standard shipping is the way to go.
We want you to love your 4EverFit products so we are happy to accept returns for online purchases made directly from our website.
For online purchases made directly from 4everfit.pro, you can request a refund in the original form of payment (less shipping & handling costs) within 14 days of purchase.
For return inquiries, please email us at info@4everfit.pro with your order # and the products you wish to return (including flavour and size if applicable). Please include the reason for return in the body of the email.
Please note that we don’t offer refunds or exchanges on final sale or expired products.
We only accept returns for products purchased through the 4everfit.pro website. Products bought at retail locations will need to be returned to the place they were purchased and are subject to the store’s return policy.
Oh no! Please CONTACT US within 7 days of the delivery date so we can investigate further.
ESTIMATED SHIPPING TIME (ONCE YOUR ORDER IS PROCESSED):
Metro Vancouver: 1 business day
Within BC: 1-3 business days
Outside BC: 2-7 business days
* Please note delays may occur due to heavy volume of parcels impacting Canada Post services. Be sure to check Canada Post’s latest updates for further information. Thank you for your patience!
Economy Shipping
Economy Shipping will deliver your package using standard shipping methods. 4EverFit ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 2-4 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.
Remote Locations
We cannot guarantee ship times to Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service.
Should the need arise to cancel an order after you’ve placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible, email info@4everfit.pro
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding final sale items, see more).
Visa or Mastercard.
You will be charged tax based on the destination province or territory that your order is being shipped. When you complete your order, we will calculate the required tax based on your location.
As soon as you make your order, you’ll receive an order confirmation email from us to let you know that we received your order. You’ll receive another email when your order is being processed, which means that it is being picked and packed with care by our shipping team. Finally, you’ll receive one more email to let you know when we’ve shipped your order from our shipping centre!
If you have a question about the status of your order, please reply to your order update email. Providing us with your order ID (which you can find in your order confirmation emails) will allow our customer care team to help you more quickly.
Didn’t receive an email confirmation for your order? This is probably because your email provider is putting our emails in your “Spam” or “Junk Mail” folder. Feel free to call us to confirm your order or check on its status, we’d be happy to hear from you!
You will be charged at the time of placing your order.
We are unable to add items to an order after it has been placed. We can, in some cases, edit the shipping address information or remove an item(s) associated with an order- this type of request is time-sensitive.
Once an order has entered the processing stage, we are not able to guarantee that amendments to an order will be possible.
Please call or email our Customer Care team as soon as possible, if changes are desired, and we’ll be happy to help/advise, as best as possible.
4EverFit is based in Canada and our business days are Monday to Friday. We aim to respond to all inquiries within forty-eight hours, so hold tight—we’ll get back to you as soon as we can.
